FAQs

What does Mayorga mean?

Mayorga is the last name of the company founder and owner Martin Mayorga. 

 

Is all Mayorga coffee organic?

Yes, all of Mayorga Organics coffee and farms that we work with are certified organic by major international certifying bodies.

 

How do you know for sure your products are organic? 

To become certified organic a farmer must go through rigorous auditing and inspections by the certifying body not only when they apply but throughout the entire time they hold the certificate. We also work very closely with our farmers. The relationships we build with them are direct and we touch bases with them continuously throughout the year. We routinely visit the farms and speak with the farmers about what their needs are. We also employ agronomists in some countries to assist with soil assessments, crop optimization and efficient use of land. We are very engaged with and hands on when it comes to our farming partners.

 

What is "Specialty Coffee"?

Coffee has a points system for grading coffee that is accepted around the world. The coffee graded both before and after roasting.  When the coffee is green (unroasted) it is graded based on a defect count. When roasted, coffee is graded based on its sensorial attributes like fragrance, aroma, flavor, aftertaste, acidity, intensity, body, and balance. Each category receives a score between 6 to 10 points The coffee is also graded against itself for uniformity, clean cup, sweetness, and lastly overall score. Specialty coffee is defined as a score of 80 or higher. 

 

What is espresso?

Espresso is a brewing method, by which hot water is forced with pressure to push through finely ground coffee. Espresso can be made with a wide variety of coffee roast types, single origins or blends. Espresso is not a specific roast type or bean quality. 

 

Is Café Cubano Roast from Cuba?

Our Café Cubano Roast is not from Cuba. It is a blend of Central and South American coffees. Our Café Cubano Roast is an homage to Cubanos Martin interacted with both in Nicaragua and Miami. As a child in Nicaragua, Martin Mayorga spent time at cigar factories with his father interacting with Cuban cigar makers who had fled Castro's government. He recalled the men playing dominos, talking about their plight upon leaving their home country, and drinking a distinctly dark and syrupy coffee. Later on when the Mayorga family moved to the U.S., Martin was able to appreciate first hand this rich coffee while spending time with Cuban immigrants in Little Havana.

 

How can you call it Cubano if it isn’t?

Much like French Roast doesn’t contain coffee from France, our Café Cubano Roast does not contain any coffee from Cuba.  As stated on our packaging and website, Café Cubano Roast is a blend and roast style which was made famous by the Cuban population in south Florida. Moreover, there is an embargo on doing business commercially with Cuba. The blend is disclosed on our website. It’s Nicaragua/Honduras/Peru.

 

Why do you focus on coffees from Latin America?

Although we have previously carried coffees from various countries in the past, our focus is mainly on Latin America because of our cultural connection. We are a Latino and Immigrant owned company, 85% of our staff are either immigrants or first generation US born children of immigrants. If we are going to change the systematic poverty created by old world trading and ideology we are going to begin in a place where we have roots, speak the language, and know firsthand the trials and tribulations of the people in those areas, because that's where we come from.

 

Which is your best coffee?

The answer is easy, which country do you have ties with? :) 

Chances are if you are from Honduras, Honduras will be the best, or if you’re from Peru, Peru will be the best. The real answer to this question is all of our coffees are the best, our farming partners work really hard to produce quality coffees.

 

Is your coffee allergen free? What about Hazelnut? 

Our SQF certified facility is allergen free. We do not process nuts at our facility and none of our coffee contains nut or nut products, even our Hazelnut blend. If you see ‘almond’ or ‘nutty’ listed as a description on our coffee it is only a tasting note (think of wine tasting) and is what our team tastes when they cup our coffees. In the case of our flavored Hazelnut blend we use organic compliant, naturally derived flavoring blended with lightly roasted coffee beans to produce our signature Hazelnut flavor. We’re very conscientious about this topic 

 

Is your coffee Kosher?

Yes. We are certified Kosher by the Orthodox Union. 

 

How should I brew your coffee?

Our coffee is great via any brewing method. We recommend two tablespoons of coffee for every 8oz of water. If you have a scale we recommend 1g of coffee for 16.5ml of water.

 

Is your coffee “bird friendly”?

All of the farmers we work with are certified organic, and grow shade grown coffee that preserves the natural landscape and native flora and fauna. The farmers we work with are dedicated to preserving the environment and are very cognizant of how their actions affect the bird, insect and wildlife around them. Many of our farmers do carry the bird-friendly certification themselves. And while we can not quantify the specific percentage of canopy cover the majority of our farmer partners have about 60% canopy coverage. We know this because we visit farms throughout the year and have well established relationships with our farmers. Because of this we have made the decision not to pay for the bird friendly certification on our bags. To maintain use of the Smithsonian's Bird Friendly logo on our bags it costs a yearly fee when we import the coffee and an additional per pound fee for the roasted coffee we produce. We choose to use the money that would go to paying for the use of the BF logo and add it to the price we pay per pound directly to the farmers we partner with. We feel this makes the best use of our resources without compromising the environment.  

You may learn more about our producer partners here: 

https://www.mayorgaorganics.com/pages/origins

 

Roadshows

We do not know when Costco will begin allowing our roadshow team back into clubs. 

We will be holding a special “virtual roadshow” on our website with our 2lb favorites like Mocha Java, Roastmaster’s, Hazelnut and Decaf Cubano Roast will be available at roadshow pricing. We will be announcing the sale through our newsletter and social media sites. 

 

What blends are in the Café Cubano Roast?

Our organic Café Cubano Roast is a blend of coffees from small farmer cooperatives in Honduras, Peru and/or Nicaragua. What gives this blend a unique flavor is the manner in which we roast it to balance the smooth sweetness with a bit of smokiness.

 

Home roasting

Green coffee requires high heat and movement to become roasted coffee. If you would like to use home tools to accomplish your roast we would recommend a pan, a wooden spoon and some heat. Just make sure you have some good ventilation, stop top roasting can be a little smokey, it might be a good way to test the functionality of your smoke alarms at the same time.  

 

Amazon/Third Party E-commerce Resellers

Unfortunately, we do not sell to or support resellers of our product on Amazon or third party e-commerce sites. We are focused on creating value for our customers and do so by only selling direct. 

 

Why is your coffee on Amazon cheaper than at your store?

The price difference between Amazon and our store is due to the cost of production. When we produce coffee for Amazon we are producing hundreds of pounds at a time of only a few items, in only one bag size. When we produce for orders from our website we are roasting in much smaller quantities of multiple items in a variety of bag sizes. We also absorb the cost of shipping for a majority of our online orders. It takes more time and effort to produce the coffee ordered through our website, so it costs slightly more when compared to the cost at Amazon.

 

Is the organic Café Cubano Roast dark roast tested to be mold and mold toxins free?

There are companies who have made interesting claims about mycotoxins in coffee as a marketing strategy. The fact is that almost all specialty grade, fresh crop washed coffees are free of mycotoxins. Given our focus on organic practices as well as our direct engagement and expedited logistics, the chances of mycotoxins developing are miniscule. 

As part of our high level food safety guidelines, we run third party lab tests twice a year for multiple pathogens as well as mold. We have not found any discernible levels of molds in any of our tests.

 

Cost of production/Economies of scale

Why does your coffee cost more on your website than in Costco?

We get this question often actually. It does seem like purchasing directly from a company would be more cost-effective however that is not the case from a production standpoint. It all comes down to economies of scale; the more you produce of a single item at once the lower the production cost.

When it comes to our coffee we only roast per demand. That means our coffee is not roasted until we know there is a customer that wants to purchase it rather than roasting massive amounts, letting it sit around getting old and hoping someone wants it. Amazon and Costco order thousands of pounds from us at a time of a limited number of products & sizes so they are able to enjoy a discount relative to the scale and efficiency of production. This means our Wholesale Production team will usually be roasting and packaging the same type and size of coffee for several days in a row.

Our Online and Regional Production team roasted in smaller quantities to match customer demand. The cost of production for this department is much higher as they are switching between several products all with different roast recipes and various packaging sizes throughout each day. There are more hands-on involved with our online orders and for most of our orders, we shoulder the cost of shipping as well. With that said, we are always working to improve our production procedures to reduce the cost of production. We recently instituted a price reduction on our 2lb and 5lb offerings that I think you will find makes them more competitively priced.

We are happy to have customers support our retail partners like Amazon, Costco, and the many local grocery stores that carry our products. Each bag purchased, regardless of the venue, means we can continue to operate towards our company purpose and continue growing our partnerships with our farmers throughout Latin America 

 

I’ve assumed that orders would always be roast-to-order. Why is my coffee 9 days old?

When it comes to our coffee we only roast on demand. This means we project customer demand using current online orders and historic sales from the same period to estimate what our inventory levels should be to allow us to meet customer needs without selling out prematurely or over roasting. 

Roasting on demand means our coffee is roasted in small batches daily. This does not mean that we roast coffee for each individual order, however. It also does not mean that we roast every single coffee we offer each day. It is not feasible possible for our production team or the actual roasting machines themselves to only roast 1lb of coffee at a time. 

 

Coffee Freshness

When customers order from us directly they will be receiving incredibly fresh coffee. That has been hand roasted and packaged in small batches. It is very possible depending on what the customer orders that the coffee may have been roasted that day. Most of our coffees, however, will have been roasted within that week or so. We do not sell 'old' coffee.

 

I need super freshly roasted coffee for espresso

When making espresso it is actually preferable to use coffee that has been roasted between 7-21 days prior to use. As coffee ages after roasting the more the flavors have time to fully develop.

 

Is it true that specialty coffee loses its flavor/freshness after a few days?

Coffee needs to rest at least 8 hours after roasting before it is brewed so the flavors can develop. It is actually advisable to wait two days after roasting to have the best "fresh" experience. Coffee that is consumed too early after roasting will have a weak body and papery taste. The first week after roasting coffee is in a continuous state of evolution in terms of degassing and flavor development.